Gadget Helpline Terms and Conditions for Direct Debit customers
Gadget Helpline is a trading name of TMTI coque samsung j3 2017 miket Limited. Subscribers will receive a welcome email or letter including instructions on how to access the support services. In all cases, the first thirty days of Gadget Helpline support are free of charge. Subsequently, coque iphone 4 vélo all payments will be collected by TMTI Limited either using Direct Debit in which case collections will be made every six months in coque samsung j5 2016 clochette advance beginning at the end of the thirty day free period or by credit/debit card in which case collection will be for a year’s subscription in advance.
Although EU Legislation provides a statutory minimum cancellation period of 14 calendar days from set up for ‘distance contracts’, the Gadget Helpline support service may be cancelled at any time during the 30 day free period prior to the first payment being collected at no charge.
Please ensure you quote the subscriber name, address and any reference number in your communication. Any cancellations made following the collection of the first payment will carry a minimum administration fee of 5.00.
The Gadget Helpline support service will remain available to the subscriber and other members of the subscriber’s household between the hours of 09:00 18:00 Monday to Friday (excluding Public Holidays) and 10:00 18:00 Saturday whilst payments are being correctly maintained and paid.
Calls to the 0844 support number are charged at 7p per minute plus your network provider’s access charge. Calls to 0344 or 0333 numbers published in relation to administration queries are charged at a rate equivalent to normal Geographic (01, 02, and so on) numbers.
TMTI Limited will use its reasonable endeavours to resolve support issues raised by our customers in relation to Gadgets they may own. Gadgets are defined as the following:
MP3 players, flat screen TVs, DVD players, games consoles, satellite receivers, digital cameras, video cameras, mobile phones, Bluetooth headsets, computer printers and scanners, satellite navigation devices, fax machines, answering machines, home audio systems and PCs (initial out of the box support only). All items must have been purchased new within 3 years. washing machines, vacuum cleaners, irons etc.). The customer will appreciate that this list is not exhaustive and TMTI Limited will endeavour to support customers’ needs as they arise.
TMTI Limited reserves the coque bois samsung j3 right to determine whether or not an item falls within the coque autres galaxy samsung definition of a Gadget for the purposes of this service and to apply a ‘reasonable use’ policy at their sole discretion where it may be necessary to maintain service levels.
From coque samsung j5 2017 ancre marine time to time it may be necessary for the Gadget Helpline to access a customer’s device remotely in order to diagnose a problem and/or deliver a coque samsung j3 avec emodji support solution, TMTI Limited will interact directly with the device using third party remote access software. Customers of the Gadget Helpline consent to this remote access being used on their device unless consent is expressly refused.
TMTI Limited will use reasonable endeavours to avoid any unintended outcomes or loss of data; however, the avoidance of events resulting in loss of data or software cannot be guaranteed. Users should ensure that appropriate Firewall and Virus Protection safeguards are in samsung galaxy j3 2016 coque chien place on the device to be supported by the remote access service and back up all important data and software in advance coque huawei p10 of any remote access support so that any accidental loss can be retrieved. Users of the remote access service acknowledge that actual hardware faults and certain software or other issues are likely to be beyond the scope of the service.
Users of this Remote Access service must be 18 years of age or over.
Valid software licenses for all appropriate operating systems and applications must be correctly in place at the time of using this service. By using this service, users confirm that all such necessary software licenses are correctly in place.
During the remote access diagnosis and/or problem resolution we may record the session’s telephone call and device activity for training and quality monitoring purposes.
TMTI Limited does not give or imply any warranty or any other assurance as to the operation, quality or functionality of the service. Access to the service may be interrupted restricted or delayed for any reason. TMTI Limited does not give or imply any warranty or other assurances as to the content of the advice given by their representatives, its accuracy, completeness, timelessness or fitness for any particular purpose. To the full extent permissible by law, TMTI Limited disclaims all responsibility for any damage or losses (including without limitation financial loss, damages for loss in business projects, loss aicek coque samsung galaxy j3 2017 noir silicone pour of profits or other consequential losses) arising in contract, tort or otherwise from the use of or any action or decision taken as a result of using the Gadget Helpline support service.
Choosing the Gadget Helpline support service constitutes acceptance of these Terms and Conditions.
TMTI Limited (“we”, “our” and “us”) is committed to protecting and respecting your privacy and your personal data. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.
We do not coque samsung j7 ask for personal information unless we need it. Our support services are typically provided on behalf of our clients, from whom you may have purchased a consumer electronics product and you will not be asked for information that is not relevant to the support services that you are enquiring about. The type of information we will ask for and how long we will keep it is as detailed below.
Your personal information is not shared with anyone except where we are required to do so to comply with the law, to protect our rights, or to provide you coque samsung j3 2017 infinity with extended services such as arranging a repair or the provision of spare parts. If we do need to share your details for any of these reasons you will be told who we will be sharing your details with.
Personal information may also include a recording of your telephone call to us where you have given us your consent. Call recordings are used only for the monitoring of the quality of our services and for our internal training processes. coque galaxy j3 samsung 2017 Call recording data will be retained for a period not exceeding three months.
Personal information is only retained on our servers to allow for the ongoing operation of one or more of our support services which you want to access. In any event, (unless coque personnalisees iphone stated otherwise elsewhere in this Policy document) your data is kept for a period not exceeding two years and then deleted.
We are registered on the Data Protection Register maintained by the Information Commissioner’s Office. Our registration number is Z7829531. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
For the purpose of the General Data Protection coque iphone 4 rechargeable Regulation (“GDPR”) and coque rouge et verre trempe samsung j4 depending on the specific support services we are providing to you, we may be either of the Data Controller or the Data Processor in relation to information coque miroir samsung galaxy j5 2016 collected through the provision of our support services and the operation of our, or our partner’s websites where email submission forms or links may exist and be used by you.
References in this policy to “data or “information” includes “special categories of personal data” (also known as “sensitive personal data”) as coque samsung galaxy j5 bleu defined in the GDPR where applicable.
We may collect and process the following data about you:
Information you give us. If you wish to access our support services by telephone, email, Live Chat online, on our website, or any other methods we may make available from time to time, the personal information you give us may include coque huawei mate your name, address, e mail address, telephone number(s) and details of the product coque magnetique samsung j5 2017 you require our support for (and its purchase details where relevant).
Information we collect about you. With regard to each of your visits coque elephant samsung j3 2017 to our websites, like most other website operators, we collect non personally identifying information of the sort that web browsers and servers typically make available, such as:
browser type and version, time zone setting, browser plug in types and versions, operating system and platform;..